Frequently Asked Questions

Bidding

After receiving approval and logging into your account, you can access any live auction and set your proxy bid. It is advisable to enter a bid that represents the maximum amount you are willing to pay for the order. The auction will indicate the minimum bid required to participate. Once you have entered the bid amount, simply click the “Maximum Automatic Bid” button.

GSM Go Auction considers bids as a binding commitment.

All bids on GSM Go Auction are considered “proxy” bids. To use this system effectively, we recommend entering your maximum bid, which is the highest amount you are willing to pay for the item. Once you’ve entered your maximum bid, the system will automatically manage bids on your behalf, acting as your proxy.

For example, let’s say an auction starts at $1,000, and you decide you’re willing to pay up to $5,000 for the item. You enter $5,000 as your maximum bid. At this point, you are winning the auction at $1,000. If another bidder places a maximum bid of $1,100, your $5,000 proxy bid will automatically surpass it by an increment, setting your current winning bid at $1,120.

No need to place a second bid. The system will automatically outbid other participants, never exceeding your maximum bid of $5,000. However, if another bidder places a maximum bid higher than $5,000, your bid will be surpassed. You can then decide to enter a new maximum bid or explore other auctions.

The bid increment amount applies only to the minimum bid. Maximum bids from different bidders can vary by any amount. In the above example, when your current winning bid is $1,120 with a maximum bid of $5,000, the minimum bid for others wishing to participate would be $1,140. If a bidder enters a maximum bid of $1,130, the system will automatically increase your bid by an increment to $1,140, maintaining your winning bid position.

Placing a proxy bid (or entering your maximum bid) allows our system to bid on your behalf, ensuring that it does not exceed the predetermined maximum bid amount. This enables you to secure the auction at the most competitive price, automatically surpassing bids from other participants. It is important to note that your maximum bid remains confidential and is not visible to other bidders. Only the current winning bid is displayed.

The images in live auctions on the GSM Go Auction platform are typically stock images or representative images, unless otherwise specified on the auction page.

You can access information about the quantity of the lot and other details by referring to the auction section labeled “Description.” Meanwhile, in the “Bids” section, you will find all competitors’ bids (obscured) as well as your own.

If you need further details, we encourage you to contact customer support and provide feedback on what additional information would be helpful for you.

You can email us at:

support@gsmgoauction.com

You can reach us by phone at:

+39 0424 066847

Please place your bids accordingly based on the existing information provided.

Upon the auction’s closure, the winning bidder will be notified via email. A won auction will also be displayed in the “Auctions” section of the “My Account” page under the “Bids Won” tab.

Placing a bid implies your commitment to purchase the auction at the bid price. Please note that all bids are binding and impact how other users bid in the auction, as well as the final selling price of the auction. If the leading bid is disqualified for any reason, GSM Go Auction will reinstate the next highest bid as the winning bid. GSM Go Auction reserves the right, at its sole discretion, to decide whether to cancel a bid or not.

Payment

After winning the auction, the successful bidder will be notified via email. The won auction will be displayed in the “Auctions” section of the “My Account” page under the “Bids Won” tab.

Payment must be made within 2 working days from the conclusion of the auction using the methods provided during checkout.

Our main payment method is bank transfer. Detailed instructions will be provided in the “Won Offer” confirmation email and can also be found on the Orders page (My Account > Auctions > Order Number).
If you are unfamiliar with how to make a payment via bank transfer, please contact your financial institution directly for assistance. Bank transfers sent to Italy from a non-Italian bank may be subject to an intermediary bank fee. For further information on the intermediary bank used by your financial institution and the associated fees, please contact your bank directly.
Note: Bank fee charges are the responsibility of the customer.
If the correct fees are not included in the total payment, the payment may be rejected, and the order may be canceled.


We also accept:
– Payment via PAYPAL or CREDIT CARD with a 4.0% fee on the total amount.


Using an alternative payment method not listed as an accepted payment method above or indicated in the “Won Offer” email increases the risk that the payment may not be processed, leading to order cancellation due to non-payment.

All bids placed on GSM Go Auction marketplaces are considered binding, and full payment is required within 2 business days. If you win an auction and opt not to make the payment, you will forfeit your right to purchase the inventory, and your ability to participate in future GSM Go Auctions may be terminated.

For customers with a fiscal location in the EU, the transaction will be carried out as an intracommunity supply with 0% VAT.

Shipping and warranty

All our packages are shipped from Venice, in the European Union. No customs clearance fees are expected for clients based in the EU registered with VIES (mandatory requirement to purchase in our auctions). Clients outside the EU will go through customs in the destination country according to local laws.

All Android units have been restored to factory settings, and all Apple units are free from the Apple ID/iCloud lock.

All devices in the unlocked and locked categories have been tested with NSYS Diagnostics and are fully functional, battery health is not checked and not covered by warranty. For the faulty devices the type of issue is specified for each unit.

In our auctions, a delivery cost is specified based on the zone to which the product will be shipped. Usually, the cost is fixed and includes all items won in that particular auction. You can view all shipping details on the auction page under “Shipping Information.” You can use your own courier for shipping by selecting the “Local Pickup” option during checkout.

The merchandise is always located in Italy, and the exact address will be provided upon order completion.

Yes, it is possible to use your own courier for pickup by selecting the “Local Pickup” option during checkout. In this case, the country of origin will always be Italy, and the exact address will be provided upon order completion. Payment must always be made in advance, as outlined in the “Payment FAQ” section.

All merchandise is sold as-is, but we strive to be as accurate as possible with the information provided in our auction listings. Please refer to the Purchase Terms on the website for information on the timeframe within which a dispute must be submitted to be considered, along with any allowed percentage of variance.

To submit a dispute, please send an email to

support@gsmgoauction.com

In case of a return request (RMA), please contact your representative directly, who will provide you with an RMA number.

To ensure an efficient and fast return process, we would like to inform our valued customers that some preliminary operations are necessary before returning the device to our warehouse.

Before shipping the device, we kindly ask you to perform a complete data reset and remove all related accounts. This step is crucial for several reasons:

  1. Privacy Protection: By deleting your personal data and associated accounts, you help protect your privacy and prevent unauthorized access to your sensitive information.

  2. Return Processing: A restored device free of personal data allows us to process your return efficiently and securely, ensuring accurate handling of your requests. A device that has not been reset cannot be managed by us and will be returned to the sender.

Once the reset and account deletion are completed, please securely package the device and include any accessories.

The return must be shipped to our warehouse address. Please note that the warranty does not cover accidental damage, customer-induced damage, or liquid damage.

Troubleshooting

As a buyer, if you are logged in, navigate to “My Account” > “Account Details.” From there, you can update all your contact information or change your account password. You can also modify other data through the tabs on the right, including billing and shipping addresses.

To update your addresses, both billing and shipping, you can do so in the “Addresses” section also located under “My Account.”

Before contacting GSM GO Auction to report an issue, we ask you to first check the troubleshooting checklist provided below. If the problem persists, please send an email to support@gsmgoauction.com. To assist you better, specify the specific error you are encountering, provide answers to the troubleshooting questions, and include a screenshot of the problem, ensuring that the image captures the entire browser, including the URL field.

  1. What browser and version are you using?
  2. Are you experiencing the same issue in different browsers?
  3. What type of device are you using?
  4. Do you have any ad-blocking software installed in your browser?
  5. Have you tried restarting or clearing your browser’s cache/cookies?

You can write to our email at support@gsmgoauction.com or click on the button at the bottom left to send us a message through the provided form

GSM Go Supply Disputes

All claims must be submitted within 5 working days from the delivery date of the purchased goods. If the product has not been delivered, claims must be submitted within 30 calendar days from the date of purchase.

Our main payment method is bank transfer. Detailed instructions will be provided in the “Won Offer” confirmation email and can also be found on the Orders page (My Account > Auctions > Order Number).
If you are unfamiliar with how to make a payment via bank transfer, please contact your financial institution directly for assistance. Bank transfers sent to Italy from a non-Italian bank may be subject to an intermediary bank fee. For further information on the intermediary bank used by your financial institution and the associated fees, please contact your bank directly.
Note: Bank fee charges are the responsibility of the customer.
If the correct fees are not included in the total payment, the payment may be rejected, and the order may be canceled.
We also accept:
– Payment via PAYPAL or CREDIT CARD with a 4.0% fee on the total amount.
Using an alternative payment method not listed as an accepted payment method above or indicated in the “Won Offer” email increases the risk that the payment may not be processed, leading to order cancellation due to non-payment.

The auction currency is always in dollars. It is possible to view prices in Euros using the currency exchange option. However, payment can be made in either Euros or dollars.

IMPORTANT: Bids must always be placed in dollars.

All bids placed on GSM Go Auction markets are considered binding and must be settled in full within 2 business days. If you win an auction and choose not to make the payment, you will forfeit the opportunity to acquire the inventory, and your ability to participate in future GSM Go Auctions may be revoked

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